Wife finally decided on a smartphone (had ATT servoce with old 3G clamshell), so went to ATT who had a great promo; pay only $1/mon for 30 months for smartphone hardware, BUT needed to add another line / phone number at $20 /month extra (even though not using the lne). Couldn't keep old number. After a lot of chat between 800- sales / legacy (for long term account holders / tech support, the advice was to take the extra line, transfer the new phone to old number, and then cancell new line. Sounded so good we did both phones, placed the new phone with old number.
So called ATT to cancell the extra line, but was told that the promo was good only for the new number. Wife has 100s of contacts from business so needs old number. So my choices are: 1)eep as is and pay extra $20 for an unused line, 2) use buyers remorse and return phone within 14 days and get ld phone / line / number, 3) keep new phone and keep old number but pay $300 for the new hardware.
Seems I was screwed with conserted bad advice. Any thoughts?
So called ATT to cancell the extra line, but was told that the promo was good only for the new number. Wife has 100s of contacts from business so needs old number. So my choices are: 1)eep as is and pay extra $20 for an unused line, 2) use buyers remorse and return phone within 14 days and get ld phone / line / number, 3) keep new phone and keep old number but pay $300 for the new hardware.
Seems I was screwed with conserted bad advice. Any thoughts?