- Joined
- Aug 26, 2011
- Messages
- 8,175
- Reaction Score
- 21,418
Has anyone tried to cancel their subscription? What a nightmare. I absolutely will never ever do business with them again.
You can 100% unsubscribe online, that's how I did. If you want to do it here's the linkWhat timing!
I subscribed last November for 6 months for 99 cents. When I went to cancel in May, I discovered they don't have an online option for that. Red flag #1.
So I called, and of course they gave me the option to renew at 99 cents. So I agreed. But they couldn't provide any type of confirmation number or email. Red flag #2.
Lo and behold I get my credit card bill and find a charge of $15.96. So I call. The guy tells me he sees the problem and will correct it. Yea ok.
I get my next bill. No credit, but another 99 cent charge. So I call again. First person tells me twice that the subscription expired (not true). I scream for a supervisor, who claims that I was credited so I should call my bank.
The bank has no record of the credit and has started the paperwork for the dispute.
So it's either total incompetence or they're thieves.
When the current subscription expires I won't be renewing.
Maybe I should get Mike Anthony on the case
Every year I call just before it expires and every year I get the deal again. It's a silly dance but Sirius in the car is worth it to me as well.I like sirius. Every year I negotiate my yearly price down to 99 dollars. It doesn’t take much work.
Just tell them you’re going to prison.When my car lease ended, and I tried to cancel my Sirius XM subscription. I wasn't getting another car and the guy from customer "service" took an hour trying to sell me an in-house receiver instead so I would keep my subscription before he finally processed the cancellation. Will never do business with them again.
There is an option to change your subscription. When you click on it, it provides a number to call.You can 100% unsubscribe online, that's how I did. If you want to do it here's the link
ctinsider.com/myaccount
I do the same thing. The difference is Sirius immediately emails all of the details. CTInsider has no confirmation mechanism.Every year I call just before it expires and every year I get the deal again. It's a silly dance but Sirius in the car is worth it to me as well.
Next year I'm going to let mine lapse and then call a couple of weeks later and get the new subscriber virtually free rate.Every year I call just before it expires and every year I get the deal again. It's a silly dance but Sirius in the car is worth it to me as well.
I do the same thing. The difference is Sirius immediately emails all of the details. CTInsider has no confirmation mechanism.