I asked to go down in rows as far as possible this year (I have requested and sat in the same seats since 2003), and when my tickets came, I got the same seats. I was very perplexed because of the the amount of points I had and how much I gave in donations this year. In addition, I got a parking pass upgrade too. I called the ticket office to asking about the possibility of changing the parking pass and why I did not move up in rows and kept the same seats. Keep in mind I worked in ticket office/sales office selling season tickets when I was a student, so I know how the allocation works and how it translates to seat location. I asked the girl on the phone to look into this situation.
After about a 4 minutes, she gets back on the phone. She tells me I have no idea why you did not move down in rows while maintain your seats request of 1,2,3. (My seats since 2003: section 241 row 20). She goes on to say, your points should have put you 20 or more rows down. I reply, 20 rows or more down would have been in the 1st row 241 or the section directly below. I'm like this is not acceptable, give me any section on the 35 yd line and the lowest as possible. The best they can offer is five rows down. I am 241 row 15 seats 1,2,3. Of course the seats will be good, but knowing someone screwed up my seat request and I should have been a way better spot is effed up beyond believe. Everytime I have to walk up the stadium stairs I get to see the people in my seats. Just great.